* Knowledge of legal and ethical considerations related to patient information. * Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location). * Performs end of day reconciliation and corrects billing errors using programs including BOS. * Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance. * Checks patient insurance eligibility, updates demographics. *Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions. * Provides prompt and courteous service and communicates when service is delayed. Responds promptly, reliably and in an understandable manner. * Actively listens to the people we serve and co-workers. * Anticipates and promptly responds to customer needs. * Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location). * Trains and orients appropriate office staff on front office responsibilities. * Maintains reports involving patient scheduling (i.e, Tele Vox). * Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. * Coordinates and maintains efficient office operations. Prioritizes and completes special projects as assigned. * Provides backup coverage for other support staff, ensuring completion of assignments. * Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment. * Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions). This position's work location is on site only. The Medical Office Receptionist is able to function with minimal supervision and demonstrates appropriate decision making skills within established guidelines, maintains strict confidentiality, and utilizes discretion at all times. The Medical Office Receptionist obtains insurance information, collects payments and works with the scheduling system as well as acts as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations. The Medical Office Receptionist undertakes a variety of day-to-day office and clerical tasks to ensure that office operations run smoothly and are successful in supporting other business activities.
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